STANDARD TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale ("Terms") govern the purchase of products ("Products") from Twist and Timber ("we," "us," or "our") through our website, showroom, or authorized sales channels. By placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. General

1.1. These Terms apply to all sales of Products unless otherwise agreed in writing.

1.2. We reserve the right to amend these Terms at any time. Any changes will apply to orders placed after the changes are published.

1.3. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

2. Orders

2.1. Order Confirmation: All orders are subject to acceptance by us. You will receive an order confirmation via email upon acceptance.

2.2. Changes to Orders: Changes to confirmed orders are only possible with our approval and may result in additional charges.

2.3. Availability: All Products are subject to availability. If a Product is out of stock, we will notify you promptly and offer an alternative or a refund.

3. Pricing and Payment

3.1. Pricing: Prices are displayed in the applicable currency and include VAT unless otherwise stated. Shipping fees, taxes, or additional charges will be calculated at checkout.

3.2. Errors: In the event of a pricing or typographical error, we reserve the right to cancel any affected order and issue a refund.

3.3. Payment Terms: Payment must be made in full at the time of purchase. We accept major credit/debit cards, bank transfers, and other payment methods as listed on our website.

4. Shipping and Delivery

4.1. Shipping Costs: Shipping fees are calculated at checkout and depend on the destination and size of the order.

4.2. Delivery Times: Estimated delivery times are provided at the time of purchase but are subject to delays beyond our control, such as customs clearance or carrier issues.

4.3. Risk and Title: Risk of loss or damage passes to you upon delivery. Ownership of the Products transfers to you once we have received full payment.

5. Returns and Refunds

5.1. Eligibility: Returns are accepted for eligible Products within 14 days of delivery, provided they are unused and in their original packaging. Customized or bespoke items are non-returnable unless defective.

5.2. Refunds: Refunds will be processed within 14 days of receiving the returned Product. Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5.3. Return Process: To initiate a return, contact us at [sales@twistntimber.com]. Return shipping costs are the responsibility of the buyer unless otherwise specified.

6. Warranties

6.1. Product Warranty: Our Products are warranted against manufacturing defects for a period of 5 years. This warranty does not cover normal wear and tear, misuse, or damage caused by improper care.

6.2. Remedies: In the event of a defect, we will repair, replace, or refund the Product at our discretion.

7. Limitation of Liability

7.1. To the fullest extent permitted by law, our liability for any claim arising out of or in connection with the sale of Products is limited to the amount paid for the Product.

7.2. We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits or data.

8. Intellectual Property

All intellectual property rights related to our Products, website, and branding remain the property of Twist and Timber. You may not reproduce, distribute, or use our intellectual property without written consent.

9. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, labor strikes, government actions, or supply chain disruptions.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the government of Egypt. Any disputes will be subject to the exclusive jurisdiction of the courts of the government of Egypt.

By completing a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions of Sale. Thank you for choosing Twist and Timber!